FAQs
We offer customized/crafted mugs, glasses, phone cases, journals and so much more. If it can be personalized, I’m sure we can kraft it! We also offer custom order options.
How do I place an order?
You can place an order for any items on the website. To place a custom/personalized order, send an email to admin@kraftygurlz.com.
Do you offer custom orders?
Yes, you can place a custom order by emailing us at admin@kraftygurlz.com.
Can I track my order?
Order tracking is available. Once the order is shipped, a follow-up email will be sent detailing your tracking information.
What is your return/exchange policy?
Because items are customized, we do not accept returns or exchanges.
Can I cancel or modify my order after it's been placed?
You can modify or cancel your order within 24 hours of placing the order.
How do I care for most items on your site?
Our products are not dishwasher or microwave safe. Please hand wash with soap and warm water to ensure long lasting use.
Can I contact customer support?
Absolutely! We are here to help! Please use our chat feature on our website or email us at admin@kraftygurlz.com. We will be happy to assist you in any way we can. We do receive a large number of emails, so please attach your order number for a prompt response.